If you're having trouble updating our app to the latest version on your Android device, please try the following steps. Start from the top and work your way down, often a simple solution can resolve the issue.
1. Check Your Internet Connection: Ensure you have a strong and stable Wi-Fi connection. If you're using mobile data, make sure you have a good signal and sufficient data allowance.Try toggling Wi-Fi off and then back on, or switching between Wi-Fi and mobile data to refresh your connection.If you're using a VPN or proxy, try temporarily disabling it.
2. Restart Your Device: A simple restart can often resolve minor software glitches. Power off your phone completely, wait a few seconds, and then turn it back on.
3. Check Your Device Storage Space: App updates require free space. Go to your phone's Settings > Storage and ensure you have at least 1-2 GB of free space. If not, consider deleting unnecessary apps, photos, or videos.
4. Verify Date and Time Settings: Incorrect date and time can sometimes interfere with Google Play. Go to Settings > System > Date & time and ensure "Set time automatically" and "Set time zone automatically" are turned on.
5. Clear Cache and Data for Google Play Store: This is a common fix for Play Store issues.
Go to Settings > Apps & notifications (or "Apps" or "App management").
Find and tap on Google Play Store.
Tap Storage & cache.
First, tap Clear cache.
If that doesn't work, tap Clear storage (or "Clear data"). You might need to re-accept terms when you next open the Play Store.
Restart your phone after clearing.
6. Clear Cache and Data for Google Play Services: Google Play Services is vital for app functionality.
Go to Settings > Apps & notifications > Google Play Services.Tap Storage & cache.First, tap Clear cache.
If that doesn't work, tap Clear storage > Clear all data.
Restart your phone after clearing.
7. Check for Android System Updates: Ensure your phone's operating system is up to date, as app compatibility can sometimes rely on the latest Android version. Go to Settings > System > System update (or "Software update").
8. Manually Check for Updates: Even if automatic updates aren't appearing, you can often trigger it manually.
Open the Google Play Store app.Tap your profile icon (top right).
Tap Manage apps & device.Tap Updates available (or "See details").
Find our app and tap Update. If no update is listed, sometimes going directly to our app's page in the Play Store and checking for an "Update" button there can help.
9. Remove and Re-add Your Google Account: As a more advanced step, removing and re-adding your Google account can sometimes refresh Play Store access.
Go to Settings > Accounts.
Tap on your Google account.
Tap Remove account.
Restart your phone.Go back to Settings > Accounts and Add account, then re-add your Google account.

Yes, you will be able to connect and sync with either Apple Health (if using an iPhone), Health Connect (if using an Android device), Garmin Connect, Fitbit and more.

Charity of the Month, is a cool way you can use your fitness to give back to the community.

It allows you to spend your Fit Tokens to make an impact in the community rather than getting rewards. The more you vote for the charities the bigger the donation pool will be and based on the split of votes, Fit Rewards will donate the pool to the selected charities.

When you claim a reward, you will get an email from our team within 3 Business Days for you to receive your reward.

If you're having trouble updating our app to the latest version on your iPhone or iPad, please try the following steps. Start from the top and work your way down, often a simple solution can resolve the issue.
1. Check Your Internet Connection: Ensure you have a strong and stable Wi-Fi connection. If you're using mobile data, make sure you have a good signal and sufficient data allowance.Try toggling Wi-Fi off and then back on, or switching between Wi-Fi and mobile data to refresh your connection.
2. Restart Your Device: A simple restart can often resolve minor software glitches. Power off your iPhone/iPad completely, wait a few seconds, and then turn it back on.
3. Check Your Device Storage Space: App updates require free space. Go to Settings > General > iPhone/iPad Storage and ensure you have sufficient free space (ideally at least 1-2 GB). If not, consider offloading unused apps or deleting unnecessary files.
4. Verify Date and Time Settings:Incorrect date and time can sometimes interfere with the App Store. Go to Settings > General > Date & Time and ensure "Set Automatically" is turned on.
5. Manually Check for Updates & Refresh App Store: Even if automatic updates aren't appearing, you can often trigger it manually.
Open the App Store app.
Tap your profile icon (top right of the Today, Games, Apps, or Arcade tab).
6. Pull down on the screen from the top of the "Account" page to refresh the updates list. Look for a spinning circle at the top – release when it stops.Scroll down to see pending updates. Tap Update next to our app. If you don't see it there, try searching for our app directly in the App Store and checking its product page for an "Update" button.
7. Sign Out and Sign Back into App Store: This can refresh your App Store connection.
Go to Settings > [Your Name/Apple ID] > Media & Purchases > Sign Out.
Restart your device.
Go back to Settings > [Your Name/Apple ID] > Media & Purchases and sign back in with your Apple ID.Reopen the App Store and check for updates.
8. Check for iOS/iPadOS Updates:Ensure your device's operating system is up to date, as app compatibility can sometimes rely on the latest iOS/iPadOS version. Go to Settings > General > Software Update.
9. Reinstall the App (Last Resort):If all else fails, you can try deleting and reinstalling the app.
‍Important: This will delete any data saved within the app itself (e.g., local preferences, unsynced progress). If the app has cloud syncing, ensure your data is backed up before proceeding.Touch and hold the app icon on your Home Screen.Tap Remove App > Delete App.Go to the App Store, search for our app, and re-download it. This will automatically install the latest version.

Fit Rewards currently is only available in New Zealand. However, we have plans in the near future to expand into other countries so please subscribe to our email list follow our journey.

Fit Tokens are our point-based system that you earn within our App. You can earn up to 150 Fit Tokens per day, with that being made up of 50 Fit Tokens from completing 6,000 steps, and 50 Fit Tokens per 30 minute workout (maximum of being rewarded for 2 workouts in a day).